Saying "We can certainly look at replacing your phone with a refurbished model" rather than saying "Unfortunately, we can't replace your
phone with a new one." is an example of
a. assertive communication
O b. escalating the interaction
O c.active listening
O d. maximizing positive language

Answers

Answer 1

Answer:

Explanation:

Maximizing Positive Language.

We are saying we can do something - perhaps not what the customer wants, but it is something. That's saying what you can do, not what you won't. Answer A

You are not actively listening. You are talking. Not C

You are not being assertive. You are trying to negotiate. Not A

The second choice (escalating the interaction) would be what the second response would be doing. It's almost a rude statement. Not B


Related Questions

Inventoriable costs are Group of answer choices only purchased goods for resale. a category of costs used only for manufacturing companies. recorded as expenses when incurred and later reclassified as assets. recorded as assets when incurred.

Answers

Inventoriable costs are often recorded as assets immediately they are incurred.

What is Inventoriable costs?

Inventoriable costs can be defined as those cost that has to do with the production of goods.

Inventoriable costs is an asset on the balance sheet based on the fact that the goods or product are often set ready in order to be sold at a specific period of time .

Examples of  Inventoriable costs are:

Direct laborDirect materials

Inconclusion Inventoriable costs are often recorded as assets immediately they are incurred.

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If $1,000 was deposited today at a rate of 15%, its future value in one year would be

$1,000.
$1,150.
$1,500.
$850.

Answers

Answer:

$1,150.

Explanation:

First, we find what that 15% is by setting an equation:

[tex]\frac{15}{100} \times \frac{1000}{1}[/tex]

This gives us: $150

Now, we just add that to the deposited money.

$1000 + $150 = $1,150

Hope this helps!

What do you think would be the most challenging part of working in advertising?Explain.

Answers

Answer:

coming up with ideas

Explanation:

I think so

Answer:

Choosing the Right Talent

Design agencies and service-based businesses sell the ‘hard work’ of their talented professionals. The agencies make arbitrage on talent by charging a markup on the time consumed by the designers.

Retaining Quality Talent

It is essential to open your borders and not limit the applicants just to your geographical area. The upside is that you get access to a bigger pool of applicants. There could be many challenges, which come with the chore of managing remote workers, but these challenges might be worth the trouble.

What Makes Your Agency Stand Out?

The model of creative agency usually has a poor barrier to entry. It might be easier for a group of people to get together and portray themselves as an ‘agency’.

Client Servicing

Creative agencies overlook the type of processes they are used to while managing projects. Though they don’t want to think in terms of structure, the result is that they end up with little processes. The inability to effectively manage projects can negatively impact an agency’s progress

Lead Generation

The first step in lead generation is to turn to clients who are fit for your agency. To confirm the same, you will have to start doing some research to find out who your targets are. Interview the best clients that you have already, and make a rough sketch of their background and goals.


Read Zoom Video Communications and discuss how Zoom Video Communications illustrate the sources of service sector growth by commenting on information technologi
7. Internet as an enabler, Innovation, and changing demographics

Answers

Zoom Video Communications is a platform that allows communication via the internet in real time, being a facilitating tool for business.

How does innovation impact business?

It allows internal and external improvements to be incorporated, such as the digital age for example, which through the internet has revolutionized the way business can be carried out, with real-time communication regardless of geographic location.

Demographic changes are also a process resulting from the innovations that made globalization possible, making multicultural environments and businesses more focused on diversity.

Therefore, information technology was the factor that simplified the business sector by enabling greater reliability and speed in processes, generating more competitiveness for industries.

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E9-14 (Algo) Computing and Reporting the Acquisition and Amortization of Three Different Intangible Assets [LO 9-6] Bluestone Company had three intangible assets at the end of the current year: A patent purchased this year from Miller Company on January 1 for a cash cost of $3,200. When purchased, the patent had an estimated life of 8 years. A trademark was registered with the federal government for $6,000. Management estimated that the trademark could be worth as much as $160,000 because it has an indefinite life. Computer licensing rights were purchased this year on January 1 for $66,000. The rights are expected to have a six-year useful life to the company. Required: Compute the acquisition cost of each intangible asset. Compute the amortization of each intangible for the current year ended December 31. Show how these assets and any related expenses should be reported on the balance sheet and income statement for the current year

Answers

a) The computation of the acquisition cost of each intangible asset for  Bluestone Company is as follows:

Acquisition Costs:Patent = $3,200Trademark cost = $6,000Computer licensing rights purchased = $66,000

b) The computation of the amortization of each intangible asset for  Bluestone Company is as follows:

Amortization Expense for the current year

Patent = $400 ($3,200/8)Trademark cost = $0Computer licensing rights purchased = $11,000 ($66,000/6)

c) The way that these intangible assets and their related expenses should be reported on the balance sheet and income statement for the current year ended December 31, for Bluestone Company, is as follows:

Bluestone Company

Balance Sheet

As of the Current Year ended on December 31

Intangible Assets:

Patent                                       $3,200

Less Amortization Expense       $400       $2,800

Trademark cost                                          $6,000

Computer licensing rights  $66,000

Less Amortization Expense $11,000     $55,000

Bluestone Company

Income Statement

For the Current Year ended on December 31

Amortization Expenses:

Patent           $400

Computer licensing rights $11,000

Data and Calculations:

January 1 Purchase of Patent = $3,200

Estimated useful life = 8 years

Trademark cost = $6,000

Trademark value = $160,000

Estimated useful life = Indefinite

No amortization expense but an annual reassessment of its value

Computer licensing rights purchased = $66,000

Estimated useful life = 6 years

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The journal entry to record the amortization of a bond discount would include a __________ to __________.

a. debit; Discount on Bonds Payable
b. credit; Discount on Bonds Payable
c. credit; Interest Expense
d. debit; Cash

Answers

B. Credit; discount on bonds payable

Answer:

b. credit; Discount on Bonds Payable

Explanation

PLEASE HELP ME I WILL MARK BRAINLIEST

Answers

Answer:

try taking a better picture I can really see your assignment

Explanation:

sorry

What happens if you still have a
balance on your credit card AFTER the
company starts charging you interest?
A. The bank will extend the 0% APR so you don't pay
interest.
B. The bank will offer you a 0% so they make no money
off you.
C. The bank will make your interest payments for you.
D. The bank will make money from the interest fees you
pay.

Answers

Answer:

its A.

Explanation:

activities your consultancy would create to help promote the Veldskoen by DHL.

Answers

You work for a Public Relations Consultancy that has been approached by the German company DHL to assist with their Public Relations activities in Southern Africa.

Hi guys, help me please.
Using a structured approach to decision making and the facts in the scenario above,
explain and evaluate the long term funding options available to the company to
finance their planned new division. (this is the quesion)
Scenario
PCP Ltd, established in 1990, manufactures optical instruments for markets in the UK
and the USA. Since 2007, their market in the USA has been in decline, due to an influx
of lower precision, cheaper supply from the Far East. Because of this, in 2009, PCP
decided to focus on supplying specialist optical products for use in Medical procedures
and research, opening a specialised manufacturing division based in Chicago. This
division has performed well, even though the costs of supporting management and
supply functions from the company HQ in the UK have been higher than was anticipated
in their original return calculations, which employed only NPV to establish the viability of
investment in the division. The company is now considering the development of a further
new division to research and develop new optical medical technology, following recent
market research data which indicated that the medical technology market is growing
across the developed world. PCP Ltd has not declared a cash dividend since 2017,
although a stock dividend was issued in 2020.

Answers

Explanation:

Hi guys, help me please.

Using a structured approach to decision making and the facts in the scenario above,

explain and evaluate the long term funding options available to the company to

finance their planned new division. (this is the quesion)

Scenario

PCP Ltd, established in 1990, manufactures optical instruments for markets in the UK

and the USA. Since 2007, their market in the USA has been in decline, due to an influx

of lower precision, cheaper supply from the Far East. Because of this, in 2009, PCP

decided to focus on supplying specialist optical products for use in Medical procedures

and research, opening a specialised manufacturing division based in Chicago. This

division has performed well, even though the costs of supporting management and

supply functions from the company HQ in the UK have been higher than was anticipated

in their original return calculations, which employed only NPV to establish the viability of

investment in the division. The company is now considering the development of a further

new division to research and develop new optical medical technology, following recent

market research data which indicated that the medical technology market is growing

across the developed world. PCP Ltd has not declared a cash dividend since 2017,

although a stock dividend was issued in 2020.

Which of the following about credit cards is FALSE?
Credit cards have annual fees, merchant fees, and interest charges.
Credit card interest rates are usually similar to the interest rates for a line of credit.
Banks will often set the credit card’s APR at 0% as an introductory rate to attract customers.
Banks will offer different incentives for using their credit cards.

Answers

Answer:

banks will often set the credit card's APR at 0% as an introductory rate to attract customers

Preble Company manufactures one product. Its variable manufacturing overhead is applied to production based on direct labor-hours and its standard cost card per unit is as follows: Direct materials: 4 pounds at $8 per pound$ 32 Direct labor: 2 hours at $16 per hour32 Variable overhead: 2 hours at $6 per hour12 Total standard cost per unit$ 76 The planning budget for March was based on producing and selling 32,000 units. However, during March the company actually produced and sold 37,000 units and incurred the following costs: Purchased 160,000 pounds of raw materials at a cost of $7.40 per pound. All of this material was used in production. Direct laborers worked 67,000 hours at a rate of $17 per hour. Total variable manufacturing overhead for the month was $422,100. rev: 11_20_2017_QC_CS-109672 6. If Preble had purchased 182,000 pounds of materials at $7.40 per pound and used 160,000 pounds in production, what would be the materials quantity variance for March

Answers

The materials quantity variance for March for Preble Company, which manufactures a product, is $96,000 Unfavorable.

What is a materials quantity variance?

A material quantity variance shows the difference between the actual materials consumed and the budgeted amount in production.

Computing the materials quantity variance helps management to determine the production efficiency.

The materials quantity variance can be computed using the following formula:

Materials Quantity Variance = (Standard Quantity Units – Actual Quantity Units ) ✕ Standard Cost Per Unit.

Data and Calculations:

Planned production and sales units = 32,000 units

Actual production and sales units = 37,000 units

Standard Costs:

Direct materials: 4 pounds at $8 per pound  $ 32

Direct labor: 2 hours at $16 per hour                 32

Variable overhead: 2 hours at $6 per hour        12

Total standard cost per unit                             $ 76

Actual Costs:

Purchase of raw materials = 160,000 pounds

Cost of purchase per pound = $7.40

Direct labor hours = 67,000 hours

Direct labor rate = $17 per hour

Total variable manufacturing overhead = $422,100

Materials Quantity Variance = (Standard Quantity Units – Actual Quantity Units ) ✕ Standard Cost Per Unit.

= (37,000 x 4 - 160,000) x $8

= $96,000 Unfavorable

Thus, the materials quantity variance for March for Preble Company is $96,000 Unfavorable.

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An oligopoly can be described as an industry in which _____ .
Select one:

a) 7-9 companies produce half of the output

b)one company produces most of the output

c)3-5 companies produce most of the output

d)7-9 companies produce most of the output

Answers

Answer:

c

Explanation:

(C) 3-5 companies produce most of the output.

Oligopoly:A market structure known as an oligopoly occurs when a few large sellers or manufacturers control a sizable portion of a market or an entire sector. Oligopolies are frequently the outcome of corporate collaboration as a way to increase profits. Because of the decreased competition, customers will pay more and workers will earn less.Many industries, including civil aviation, energy providers, the telecommunications industry, rail freight markets, food processing, funeral services, sugar refining, beer production, pulp and paper manufacturing, and auto manufacturing, have been identified as being oligopolistic.

Therefore, an oligopoly can be described as an industry in which (C) 3-5 companies produce most of the output.

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You are reviewing the capital structure of your business. You find that your business is financed with 70% cash and 30% debt.
Your required rate of return for your business is 10%.
Your debt cost is 7%
You are in the 20% tax bracket.
Explain the weighted average cost of capital?
What if you used 80% debt and 20% cash? What would be your new WACC?
How would using more debt in this example affect your profitability as a business?

Answers

The meaning of weighted average cost of capital is simply the mean cost of attracting investors, whether bondholders or stockholders.

WACC = 0.0868 WACC'' = 0.0648

What would be your new WACC?

Generally, for 30% Debt and 70% Cash,  the Cost of Debt after is mathematically given as

X= 0.07 * (1 – 0.20)

X= 0.056

Therefore

WACC = (0.70 * 0.10) + (0.30 * 0.056)

WACC = 0.0868

In conclusion,  for 80% Debt and 20% Cash

WACC'' = (0.20 * 0.10) + (0.80 * 0.056)

WACC'' = 0.0648

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Your Reading Assignment for this week presented resources that introduce different career paths in accounting. For this week’s Written Assignment, research the various career paths in accounting and compose a paper that addresses the following: State which career path would you choose. Explain why you have chosen that career. Conduct research and provide information in the following areas based on your career path: job description salary growth rate future job outlook (in the next five years) strengths and weaknesses of the career. Include a current job posting for the career. within 6 months from this date

Answers

Assuming your chosen accounting career is that of a financial analyst, it is essential to carry out in-depth research on the role and responsibilities.

What does a financial analyst do?

It is the professional responsible for managing and planning the use of an organization's financial resources, in order to guarantee the profitability of investments and accounts, in addition to being responsible for the balance sheet and negotiations.

According to government sources, the salary growth rate of a financial analyst will be 6% in the period from 2020 to 2030, which is a positive outlook for the position, and a faster growth than other occupations.

Therefore, the financial analyst career is a position of responsibility that is relevant for all organizations as financial resources are essential for effective business flow.

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Based on the research, one of the career options is public accounting. The reason for choosing this is its higher growth rate as compared to others.

Public accountants work for accounting firms that provide services to clients such as auditing, tax preparation, and consulting.

According to the Bureau of Labor Statistics, the median annual wage for accountants and auditors was $73,560 in May 2020.

The employment of accountants and auditors is projected to grow 6 percent from 2019 to 2029, faster than the average for all occupations.

Public accounting provides a wide range of opportunities to work with different clients and industries. It also offers the potential for career advancement and a high salary, but it can be demanding, with long hours during tax season and tight deadlines. It may also involve a lot of travel.

For a current job posting in Public accounting, one can go through LinkedIn to see various jobs available right now.

Thus, Public accounting is a major job option in accounting subject.

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