A large car dealership is receiving more customer complaints than usual. Bea wants to use a cycle of
inquiry to investigate what is going on. After gathering some initial data, Bea finds that more than
half of the complaints are related to repairs made at the body shop. Now that she has determined
that the body shop is a problem area, what should Bea do next?
Read the following possible courses of action and decide which is the BEST next step and which is the
WORST next step.
1. Look closely at the body shop to clarify the problem.
2. Ask the body shop workers to find a solution to the problem.
3. Notify the body shop workers that they may lose their jobs.
4. Brainstorm ideas to improve the work done in the body shop.

Answers

Answer 1

Answer:

Best solution->2.Worst solution->3

Explanation:

2 would make the most progress and 3 would cause the most outrage

Answer 2

The worst step which could be taken next will be to notify the body shop workers that they may lose their jobs. Thus, the correct option is 3.

How to deal with customer complaints?

The first and most important step to take while dealing with customers complaints is to be quiet and listen.

Customers who feel the need to vent frustration with a product or service before even considering a proactive solution, however to avoid the escalation of the issue or a bad review, a salesperson must first be quiet and listen to the complaints of the customers before proceeding to give solutions.

It is important to discuss the issues and complaints with the workers and look closely at the problem to clarify it and ask solutions from the workers.

Therefore, the correct option is 3.

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Related Questions

The__has defined evidence-based practice as "the integration of the best available research with clinical expertise in the context of patient characteristics, culture, and preferences."

O American Psychological Association
O American Medical Association
O Society of Pain Management
O None of the above

Answers

Answer:

What is American Psychological Association

Explanation:

Which condition causes an individual to have dyspnea, wheezing, fluid retention,
weakness, and possible arrhythmias?
Ohypertension
phlebitis
heart failure
aneurysm

Answers

Answer:

Heart Failure

Explanation:

The narrowed arteries make it harder for the heart th function.. heart muscles get too stiff and weak to properly pump blood through the body

at which checkpoint should the drug interrupt the cell cycle to keep dna from replicating

Answers

As a cell approaches the end of the G1 phase it is controlled at a vital checkpoint, called G1/S, where the cell determines whether or not to replicate its DNA. At this checkpoint the cell is checked for DNA damage to ensure that it has all the necessary cellular machinery to allow for successful cell division.
As a cell approaches the end of the G1 phase it is controlled at a vital checkpoint, called G1/S, where the cell determines whether or not to replicate its DNA. At this checkpoint the cell is checked for DNA damage to ensure that it has all the necessary cellular machinery to allow for successful cell division.

It is important to involve both the patient and__to get a pain history.

O Primary care physician
O Family
O Siblings
O Pain specialist

Answers

Pain specialist,
Because physician cannot: Perform specialized test for diagnosing chronic pain

a woman has had a prolonged second stage labor and extended time in stirrups. which condition should the rurse be especially alert for

Answers

Answer:

What is Thrombophlebitis

Explanation:

The woman is at risk for thrombophlebitis due to the prolonged second stage of labor,  necessitating an increased amount of time in bed, and venous pooling that occurs when  the woman's legs are in stirrups for a long period of time. These findings are unrelated to  retained placental fragments, which would lead to uterine subinvolution, or hypertension.

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Upon the release of renin, is produced and stimulates vasoconstriction and the release of aldosterone. FSH and LH are examples of hormones, which target the ovaries or testes. Overeating, or , is a sign associated with diabetes mellitus. Overproduction of urine, or polyuria, is a sign of diabetes mellitus. An enzyme that degrades second messengers like cAMP or cGMP is

Answers

Answer:

Overproduction of urine, or polyuria, is a sign of diabetes mellitus.

Explanation:

term for the biceps brachii during forearm flexion

Answers

Answer:

What is prime mover (agonist) term for the biceps brachii during forearm flexion. synergist. term that describes the relation of brachioradialis to biceps brachii during forearm flexion. antagonist.

Explanation:

The term for the biceps brachii during forearm flexion is the agonist. In the context of muscle movements, the agonist is the muscle responsible for creating a specific movement.

When you flex your forearm, the biceps brachii contracts and shortens, causing movement. The biceps brachii is located on the front of the upper arm and is a two-headed muscle that crosses both the shoulder and elbow joints.

During forearm flexion, the biceps brachii acts as the primary muscle responsible for generating the force required to lift the forearm towards the upper arm, allowing you to perform actions like bending your elbow or lifting objects closer to your body.

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Which of the fallowing statements is true
-Bacterial infections should be treated with anitfungal medication
-viral infections can be treated with antibiotics
-fungal infections must be treated only with rest and fluid replacement
-viral infections are usually treated with rest and fluid replacement

Answers

Viral infections can be treated with antibiotics

the ability of the body to resist infection is known as

Answers

Answer: Immunity

Definition: the ability of an organism to resist a particular infection or toxin by the action of specific antibodies or sensitized white blood cells

What are the differences between “literary “ and “health literacy” are

Answers

Answer:

Literacy refers to basic skills needed to succeed in society while health literacy requires some additional skills, including those necessary for finding, evaluating, and integrating health information from a variety of contexts.

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In the middle of a stormy night, emergency medical responder Zoey is dispatched to a busy mountain road. It seems that a delivery truck has failed to clear a tight curve and has tipped onto its side. The driver is conscious but unable to move. The truck is situated halfway into the road, right on the curve, and is blocking one lane. What steps should Zoey take to keep herself, the truck driver, and others on the road safe while she attends to this patient?

Answers

Put on your flashers. Set out reflective triangles to warn other traffic. Make sure other drivers can see them in time, especially on a curve to avoid another  accident. Stop traffic by blocking the remaining half of road until police arrive to direct traffic to one single lane.

why are collagen fibers a critical component of bone?

Answers

Answer:

Collagen fibers act as "glue" to bind components together.

The binding fibers act as a strong connective force that simulates the formation of development of bone tissue in the body

in what part of the digestive system is the ph of food neutralized?

Answers

In the duodenum is where the ph of food is neutralized

The part of the digestive system is the pH of food neutralized is the duodenum is where the pH of food has been neutralized.

In what ways cells of digestive system is different from other cells present in the body?

Cells of the digestive system are different in nature  and function from cells of the skeletal system. Cells are depend on each other to keep the body as a unit.

Pancreatic Juice and bile are poured through the two distinct ducts into duodenum and these are the common hepatic duct collects bile formed by the liver.

The digestive tract has been considered as the part of the digestive system of the body, and it has been composed of organs that help in the process of the digesting food including mainly hollow organs that form a conduit through which food passes, is processed and then the remaining matter has been expelled.

After the process of being consumed the food goes to the stomach that digests food through acids and enzymes and then it goes to the duodenum that the first part of the small intestine; then to the jejunum is the intermediate part of the small intestine and absorbs nutrients of the digested food.

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which of the following are part of the extracellular matrix of aereolar connective tissue? sort the available options into the appropriate columns.

Answers

Answer:

Part of the ECM of areolar connective tissue: Ground Substance, Collagen Fibers, Elastic Fibers

Not part of the ECM of areolar connective tissue: Fibroblasts, Hyaline Cartilage

Explanation:

the joint between the forearm bones and the wrist is a ________ joint.

Answers

Answer:

radiocarpal joint or a  synovial joint

Explanation:

what are the three pairs of funiculi in the spinal cord?

Answers

Answer:

The white matter forming the ascending and descending spinal tracts is grouped in three paired funiculi, or sectors: the dorsal or posterior funiculi, lying between the dorsal horns; the lateral funiculi, lying on each side of the spinal cord between the dorsal-root entry zones and the emergence of the ventral nerve

Explanation:

which of the following is a function of norepinephrine?

Answers

Answer:

Mobilize the brain and body for action


Aggressive debridement should be avoided in which of the following types
of wounds that presents with necrosis?

Answers

Answer: This method uses the body's own enzymes and moisture beneath a dressing, and non-viable tissue becomes liquefied. Maintaining a balance in moisture is important. Dressing frequency and absorbency. Dressing types commonly used are hydrocolloids, hydrogels, and transparent films (semi-occlusive and occlusive).

Explanation:

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The different types are muscle, nervous, connective, and epithelial.

Answers

Epithelial tissue provides a covering such as skin, the linings of the various passages inside the body.Epithelial tissues are widespread throughout the body. They form the covering of all body surfaces, line body cavities and hollow organs, and are the major tissue in glands. The main functions of epithelia are protection from the environment, coverage, secretion and excretion, absorption, and filtration.

Nerve tissue is made up of nerve cells (neurons) and is used to carry "messages" to and from various parts of the body. Theyre found in the brain, spinal cord, and nerves. It is responsible for coordinating and controlling many body activities. ... The cells in nervous tissue that generate and conduct impulses are called neurons or nerve cells. These cells have three principal parts: the dendrites, the cell body, and one axon.

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Several diseases that affect other parts of the body can have devastating effects on kidney function. Most of these conditions tend to damage the ____________ , which causes the kidneys to lose the ability to filter, and eventually, to fail. Various types of infections can affect the kidneys themselves, a condition called ____________ .

Answers

Answer:

What is: Glomeruli; Pyelonephritis

Explanation:

Several diseases that affect other parts of the body can have devastating effects on kidney function. Most of these conditions tend to damage the GLOMERULI, which causes the kidneys to lose the ability to filter, and eventually, to fail. Various types of infections can affect the kidneys themselves, a condition called Pyelonephritis.

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Based on your understanding of the scenario, which o the abbreviations mentioned primarily affect the lungs? Check

all that apply.

OMS

URI

IBD

DAD

ОВА

PE

Answers

Answer:

12

Explanation:

In almost all cases, a radioactive atom emits radiation from which of the following?
a. electron cloud
b. k-shell
c. nucleus

Answers

Answer:

A. Electron Cloud (not sure)

Explanation:

Am not sure if this is right

according to sigmund freud, the human psyche is divided into three agencies. which agency is entirely unconscious and is the reservoir of our most primitive impulses?

Answers

Answer: the “id”. Hopefully that helps!

safe patient handling and mobility (sphm) and preventing physical injury is a professional, legal, and ethical concern that applies to which of the following?

Answers

Safe patient handling and mobility (SPHM) and preventing physical injury is a professional, legal, and ethical concern that applies to: patients, family members, and intra-professional health providers.

Safe patient handling and mobility (SPHM) is a professional, legal, and ethical concern that typically involves the use of assistive devices or equipment, so as to ensure a patient is safely mobilized and that health-care providers avoid high-risk manual patient handling tasks.

Some of the advantages of safe patient handling and mobility (SPHM) include:

Preventing physical injury to both the patient and care provider.It improves the safety of a patient.It enhances the quality of care received by a patient.

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the area where the optic nerve leaves the eye is the

Answers

Answer:

What is the optic disk

Explanation:

The optic nerve exits the back of the eye through a hole called the optic disk. Since no receptor cells are located in this region, it forms a blind spot in the visual image of the external world.

Kamea has always had a bad back. Lately she has been experiencing a great deal of pain in her lower back. Her experience of pain is in part the result of her _____ about pain. Please type the correct answer in the following input field, and then select the submit answer button or press the enter key when finished.

Answers

Answer:

expectations

Explanation:

Kamea has always had a bad back. Lately she has been experiencing a great deal of pain in her lower back. Her experience of pain is in part the result of her EXPECTATIONS about pain.

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a/an drug is administered to treat symptoms of severe disorders of thinking and mood that are associated with neurological and psychiatric illnesses such as schizophrenia, mania, and delusional disorders.

Answers

Answer:

What is Antipsychotics

Explanation:

Antipsychotics are a class of drugs used commonly to treat psychotic disorders -- conditions in which thinking can be irrational, and people have false beliefs (delusions) or perceptions (hallucinations) -- and sometimes to treat mood disorders such as bipolar disorder or major depression.

a mechanical appliance designed to control, correct, or compensate for impaired limb function is known as a/an

Answers

Answer:

tryna not get banned

Explanation:

Which type of glia is found outside the CNS?
Schwann cells
microglia
astrocytes
O oligodendrocytes

Answers

Answer:

What are Schwann cells

Explanation:

Primarily, glial cells provide support for the neurons. Think of them as a secretarial pool for your nervous system, plus the janitorial and maintenance staff. They may not do the big jobs, but without them, those big jobs would never get done.

Your central nervous system (CNS) is made up of your brain and the nerves of your spinal column.

Five types that are present in your CNS are:1  

Astrocytes

Oligodendrocytes

Microglia

Ependymal cells

Radial glia

You also have glial cells in your peripheral nervous system (PNS), which comprises the nerves in your extremities, away from the spine. Two types of glial cells there are:

 Schwann cells

Satellite cells

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Miss Hawaii

The glial cells known as Schwann cells create the myelin coating on axons that leave the brain, hence option A is correct.

What is a type of glia?

The most prevalent form of glial cells in the peripheral nervous system is Schwann cells (SCs). Outside the central nervous system, ganglia are collections of nerve cell bodies.

These structures contain groups of nerve cell bodies whose axons extend to various regions of the organ. Myelinating and non myelinating cells are the two main groups of SCs in the adult nervous system.

However, the presence of astrocytes significantly affects the degree of play crucial roles in the growth, upkeep, operation, and regeneration of peripheral nerves.

Therefore, Schwann cell contact with CNS axons by redefining the CNS-PNS (peripheral nervous system) border in a lesioned CNS and inhibiting Schwann cell invasion, hence option A is correct.

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rn targeted medical surgical neurosensory and musculoskeletal online practice 2019

Answers

Answer:

Explanation:

A nurse is planning care for a client who has. closed traumatic brain injury from a fall and is receiving mechanical ventilation. Which of the following interventions is the nurses priority?

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